RETURNS & EXCHANGES POLICY

Returns & Exchanges

Because items are handmade and produced in small batches, returns and exchanges are handled on a case-by-case basis.

• Returns or exchanges may be requested within thirty (30) days of delivery.

• All items must be in new, unused condition to be eligible for return or exchange.

• Customers are responsible for return shipping costs unless an item arrives damaged or incorrect.

• Original shipping charges are non-refundable.

To request a return or exchange, please contact us at support@bessiebeecreative.com with your order number and a brief description of the issue/request.

Damaged or Incorrect Items

If an item arrives damaged or you receive an incorrect item, please contact us within five (5) days of delivery. When reaching out, please include photos of the item(s) received to help us quickly resolve the issue. We will work with you to repair, replace, or refund the item when appropriate.